Purpose of Position: The IT Support Engineer architects and provides technical support for networks and servers for our business clients. The IT Support Engineer is responsible for the technical health of assigned clients and is involved in project planning and execution for both internal and client projects. Support tickets and project tasks are managed via both phone and on-site support and include systems and network administration, IT solution design and implementation, and process improvement.

Essential Duties and Responsibilities include the following:

• Responsible for the technical health of assigned client accounts
• Organize and manage technology projects from inception to completion, including team member staffing and oversight of their project deliverables
• Provide vCIO consultation and promote a culture of security; manage client networks, analyze, design and plan future upgrades, advise client on new technologies, including security services, that they can leverage to help their business
• Provide technical sales/consulting including proposal preparation and presentation
• Install, remove, test, configure, and migrate servers, PCs, network components, cloud services, (software and hardware), as well as diagnose and troubleshoot advanced IT and computer systems issues
• Provide phone and onsite technical support to our clients

Must be familiar and proficient with:

• TCP/IP network troubleshooting
• Network administration
• Advanced Windows Server experience
• Virtual technology
• Cloud services
• Advanced networking
• IT infrastructure analysis and design
• Microsoft Office
• Microsoft 365 OneDrive, SharePoint, Teams
• Antivirus and anti-spam technologies
• Firewall management
• Ethernet network cabling
• VPN remote access configuration and troubleshooting
• Active Directory

Desired Experience

• Windows and Linux server deployment and migration, both physical and virtual
• Team leadership
• Technical client service
• Project management
• Process improvement techniques
• Advanced network and desktop support
• Network design and implementation
• Previous MSP experience a plus

Requirements and Certifications

• Strong verbal communication skills
• Strong written communication skills
• AS or BS Degree
• 5+ years’ experience
• Demonstrated experience in supporting small to medium businesses (10-500 employees) Users and systems
• Preferred certifications: one or more- MCITP, MCSE, CompTIA certificates, VMware VCP, PMP, Apple Certified System Administrator (ACSA)

Job Type: Full-time

Pay: From $65,000.00 per year, based on skills and experience

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Short term disability
• Long term disability

Schedule: 8-hour shift

Education: Associate (Preferred)

Experience: Computer networking: 5 years (Preferred)

License/Certification: Driver's License (Required)

Work Location: We are looking for local/regional candidates and no relocation assistance is offered.

Purpose of Position The Technical Account Manager is passionate about business technical support and account management, client service, and project management. TAMs provide high level technical support and project management to our managed service clients as well as help plan and guide technical strategy that will foster their business growth. Our Technical Account Managers have responsibility for the technical health of our clients and are an integral part of internal project planning/execution and process improvement.

Essential Duties and Responsibilities include the following:

• Assist in onboarding new clients to our services
• Build client relationships and help clients achieve their business goals through the use of technology; help them overcome technical challenges
• Organize and manage technology projects from inception to completion, including team member staffing and oversight of their project deliverables
• Provide vCIO consultation and promote a culture of security,
• Manage client networks, analyze, design and plan future upgrades, and advise clients on new technologies and security services that they can leverage to help meet their business objectives
• Generate and present solution proposals
• Train clients to use our products and services effectively
• Become highly proficient in our service offerings, business tools and platforms to optimize the client service experience and promote internal efficiency and effectiveness
• Act as a senior technical resource for client issue escalation

Technical Qualifications:

• Excellent troubleshooting and analytical skills
• Solid technical background with hands on experience in relevant technologies such as:
  • Experience supporting Windows desktop environments
  • Experience managing Microsoft 365, Azure and Intune
  • Experience in configuration and administration of Windows Servers
  • Experience in configuration and administration of Active Directory domains, including Group Policies
  • Proficiency with virtualization technologies
  • Proficiency in LAN/WAN administration and concepts

Other Qualifications and Skills

• Able to work autonomously as well as part of a team
• Excellent interpersonal, verbal, and written communication skills
• Strong critical thinking and problem-solving skills
• Energetic self-starter with a desire and ability to grow in the position

Requirements and Certifications

• AS or BS Degree in related field
• 5+ years’ experience in IT systems engineering/administration, or equivalent combination of education and/or experience
• Previous MSP or customer support experience in a complex environment(s) preferred

Job Type: Full-time

Pay: From $75,000 per year, based on skills and experience

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Short term disability
• Long term disability

Education: Associate (Preferred)

Experience: Computer networking: 5 years (Preferred)

License/Certification: Driver's License (Required)